FAQ

Ordering

How do I place an order?
Please see this page for assistance.

How do I find out more about a show I'm participating in?
Please see the email sent to you or check here for upcoming shows.

Are items for rent or for sale?
Unless otherwise indicated in the description, all items are for rental only and should be left in your booth for us to pick up at the end of the show. Exhibitors will be invoiced for the replacement cost of any items missing.

Are items priced by day or by show?
Unless otherwise specified, items are priced for the duration of the show.

May I substitute a different table, linen, etc. for the one included in the standard package at no charge?
Unfortunately not. If you need a different size table or different color linen, that would need to be ordered. If you do not want something that is included with the standard booth package, just let your onsite tradeshow manager know and they can remove it.

Is there a delivery charge?
The delivery fee is waived for all orders placed by the stated "last day to order" date. Orders placed after this (including those on-site) will incur a $75.00 special delivery fee.

Do you offer a material handling service?
Yes, please see this page to order material handling. You can also learn more about how our material handling service works in this document.

Can you assist with installing or dismantling my booth or exhibit?
Yes, please see this page to order labor.

Do I really need to order power? Can I just plug into the nearest outlet?
If you will be using the venue's power at your booth, you need to place an order for power. The venue will audit each booth and if they see the booth is using power, they will charge us for it. If you are using power without a paid order, we will charge you for power, plus a $30 on-site fee. You must pay for power at this time, even if you decide you will no longer use it.

What if I need Internet access?
See your show memo to see if complimentary Wi-Fi will be available at your show and how to order other Internet services.

Can I order something I don't see on your site?
We have many props and other items to make your booth unique! If you need to rent something you don't see on our site, please contact brad@factor110.com with your request and we will do our best to meet your needs.

Once On-Site

Can I place an order once I'm onsite?
On most shows, we will have limited inventory of basic furnishings (tables, chairs) to rent onsite, but we highly encourage exhibitors to pre-order items. Orders placed onsite do not receive a discount (when applicable) and are subject to a $75.00 onsite order surcharge. Please contact your on-site tradeshow manager if you need to order something on site.

Can I order power once I get on-site?
Usually (please check your show memo for details), but we encourage exhibitors to pre-order power. Orders for power placed on-site will be charged an additional $30.00 special run fee. We cannot guarantee that power ordered on-site will be installed immediately and will be subject to the availability of the on-site AV company. We do not advise waiting until you need power to order it.

Can I borrow or order furniture from the venue?
Exhibitors should not ask venue staff for furniture, nor should they remove venue furniture. All furniture must be ordered through this site or brought in by the exhibitor.

Can I remove items from other exhibitor's booths?
Exhibitors are absolutely forbidden from taking tables, linens, etc. from other exhibitor's booths. Any exhibitor found doing this will be asked to leave the show. In addition, they may be charged fees if we incurred costs to replace the removed item. Exhibit booths are regularly monitored.

Is there a service desk on-site? How do I contact someone onsite?
Once onsite, please see the welcome letter from your tradeshow manager with their contact information. Please reach out to them if you need assistance onsite.

Will my booth be cleaned and swept/vacuumed at the end of the day?
Trash removal varies by show, but your booth will not be swept or vacuumed unless cleaning service has been ordered. To guarantee your trash will be removed and your booth swept or vacuumed, please order cleaning services.

Payment / Financial

Do you save credit card information, so I can add something later?
Our system does not save credit card information. If you need to order additional items, please make another order before the order deadline. After the order deadline, reach out to your tradeshow manager onsite.

Will you send a final invoice/receipt after the show?
Our system automatically sends a confirmation with payment information by email after each order. Also, as we do not save your credit card information, we do not charge anything to your card that was not ordered through the site. For these reasons, we do not send a final invoice.

May I pay by check?
Yes, you may select the option to mail a check when checking out, however we will not process your order until payment is received. Payment must be received by the order deadline date, or the order will be cancelled and not fulfilled.

Will there be sales tax added to the order?
The posted price of the item is inclusive of all taxes.

What is your refund policy?
Your order may be cancelled or changed if you provide us notice before the order deadline date. All requests for changes must be sent by email to brad@factor110.com. After the order deadline date, we are unable to cancel or make changes to your order.

All refunds for orders paid with a credit card will be less a 4% fee to cover credit card fees that will not be refunded to us.

Other

Is there anything else I should know?
Please read the Terms & Conditions as well as your Show Memo before placing an order.